Agreement Between User and Reliable ATL LLC
Welcome to Reliable ATL LLC herein referred to as “Reliable”. Reliable’s websites, heyreliable.com and reliablepsd.com, (the "Sites'') consist of various web pages operated by Reliable ATL LLC. heyreliable.com and reliablepsd.com are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms' '). Your use of heyreliable.com and reliablepsd.com constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference.
heyreliable.com and reliablepsd.com are company sites. Reliable ATL, LLC (“Reliable”) offers design, front-end development, and back-end development services.
Visiting heyreliable.com and reliablepsd.com or sending emails to Reliable constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing.
Children Under Thirteen
Reliable does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use heyreliable.com and reliablepsd.com only with the permission of a parent or guardian.
Reliable requires full payment before any service is rendered, which includes but is not limited to one-time projects, hosting, ongoing support, and dedicated developer plans. All payment-due notices will be sent by electronic mail. For subscription plans including hosting, ongoing support, and dedicated developer plans, prepayment is due each anniversary (one month, one year, or other agreed upon period) following the date the account was established. Billing will continue automatically and indefinitely until the Client cancels his or her account. All ongoing support, hosting, and dedicated developer subscription payments made to Reliable are non-refundable.
Whether due to a conflict, unexpected happening of life, or any other reason, either party in this agreement may cancel a one-time project at any time. In the event of the Client canceling a project, the Client must pay Reliable ATL LLC for any work completed up to the point of cancellation.
If the Client has paid for a one-time project in full, Reliable ATL LLC will refund the Client for any work paid for and not yet completed. This refund and or payment must take place no later than 20 business days after the cancellation request is received by Reliable ATL LLC.
Should Reliable ATL LLC cancel a project, Reliable ATL LLC will fully refund the client minus charges for any work completed up to the point of cancellation.
In the event of a cancellation by the Client or Reliable ATL LLC, work is deemed completed successfully as is and post-delivery support outlined in section 8 below are forfeited.
Refunds are considered on a case-by-case basis for one-time projects only. Subscription payments made into ongoing hosting, support, and dedicated developer plans are non-refundable.
A full refund on a one-time project will be considered based on the following reasons:
- the Client's order cannot be completed;
- the Client's request to cancel the order is received before the development is started.
A partial refund on a one-time project will be considered based on the following reasons:
- the Client is not reasonably and legitimately satisfied with the quality of the code or Services and provides comprehensive proof and explanation of the matter;
- the Client is not satisfied with the resulting product upon a review on our test server and provides comprehensive proof and explanation of the matter. A refund may be issued upon the confirmation of both parties, and upon the clearance of all details related to the refund.
If the order is completed according to the specifications of the Client, some minor errors should be deemed acceptable and cannot be a reason for full or partial refund.
Errors, delays, or issues with the resulting product caused by the Client not providing Reliable ATL LLC with materials or information needed to successfully complete the project cannot be a reason for a full or partial refund.
If a refund is requested due to the Client not being satisfied with the resulting product upon a review on Reliable ATL LLC's test server, and the Client provides comprehensive proof of explanation, Client must provide Reliable ATL LLC the opportunity to correct any errors or issues in quality causing the lack of satisfaction. If after such reasonable efforts the Client is still not satisfied, then Reliable ATL LLC may consider a full or partial refund.
Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:
- the Client approves a delivery via email or Reliable ATL LLC’s project management system;
- the Client does not send any feedback/change requests within 30 days of receiving HTML and/or WordPress milestones;
Fixes, Updates, and Post-Launch Support
After finishing a development phase, Reliable ATL LLC will send the client a link to review the project. The client will have up to 30 days to send their feedback and in no more than 2 rounds. For this reason, it's important that the client consolidate their feedback into a maximum of 2 lists sent to Reliable ATL LLC within their 30-day review period. Any revisions or requests sent after the 30-day review period or after the second round of revisions will be charged on a separate hourly basis.
The Client will also have a 30-day code guarantee that begins after their project has been completed and launched as outlined in section 9 below. Should the Client notice any bugs or issues that were part of the original project scope during this 30-day period, Reliable ATL LLC will fix these items at no additional charge.
As the internet is constantly evolving along with various software, browsers, and plugins as well as the Client’s own use of the site, the Client understands that Reliable ATL LLC cannot be held responsible for any bugs or issues following their 30-day code guarantee.
Some fixes may be deemed unfixable due to factors outside of Reliable ATL LLC's control, caused by limitations in technology, browsers, and/or software. Whenever possible, Reliable ATL LLC will advise an alternate solution in the event that a requested fix is deemed unfixable. Some alternate solutions may require an added charge to be implemented.
After approving their project and fulfilling any outstanding invoices, the Client may request Reliable ATL LLC to send them their completed files or upload them to the server of the Client’s choosing.
One such transfer to a server with standard cPanel or Plesk access provided through hosts including but not limited to GoDaddy, HostGator, BlueHost, Liquidweb, WPEngine, Flywheel, or Pantheon, is provided with the cost of the project up to 1 hour. Transfer to servers that do not have a standard cPanel or Plesk configuration are not included in the cost of the project. Non-standard transfers are subject to availability and will be billed on a separate hourly basis.
The Client must request their transfer two business days in advance. Transfers can be scheduled Monday through Thursday with the exception of United States, European Union, and Ukrainian holidays. Friday launches are strictly prohibited as Reliable ATL LLC is closed on the weekends and unavailable to help with any time-sensitive items that may occur following launch.
If the Client does not send any feedback/change request within 30 business days following launch, the project will be deemed successfully completed.
Reliable ATL LLC reserves the right to refuse to work on any project, without the need for providing justification. Reliable ATL LLC will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.
The Client is fully responsible for the provision, exploitation, maintenance and use of all content, provided by him or her, including, but not limited to, issues related to:
- correspondence of the Client's content to provisions of laws about copyright protection of all applicable jurisdictions;
- any claims, related to the content;
- immediate reaction for notices to the Client (or affiliated persons) by any person, claiming that the Client's content is infringing the rights of such person.
The Client shall indemnify and hold Reliable ATL LLC, its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.
Any copyrightable works, ideas, discoveries, inventions, patents, products, or other information (collectively the "Work Product") developed in whole or in part by Reliable ATL LLC will be the exclusive property of Client after any and all outstanding balances have been paid. Prior to full payment, all created works under the scope of the project belong to Reliable ATL LLC.
If the Client adds any additional persons to their account or includes them in project communication, for example, coworkers or clients of the Client, the Client accepts full responsibility for any and all charges for services requested by those parties.
Links to Third-Party Sites and Third-Party Services
heyreliable.com and reliablepsd.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Reliable ATL LLC and Reliable ATL LLC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Reliable ATL LLC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Reliable ATL LLC of the site or any association with its operators.
Certain services made available via heyreliable.com and reliablepsd.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the heyreliable.com and reliablepsd.com domains, you hereby acknowledge and consent that Reliable ATL LLC may share such information and data with any third party with whom Reliable ATL LLC has a contractual relationship to provide the requested product, service or functionality on behalf of heyreliable.com and reliablepsd.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Reliable ATL LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Reliable ATL LLC content is not for resale without permission. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Reliable ATL LLC and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Reliable ATL LLC or our licensors except as expressly authorized by these Terms.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Reliable ATL LLC has no obligation to monitor the Communication Services. However, Reliable ATL LLC reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Reliable ATL LLC reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Reliable ATL LLC reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Reliable ATL LLC's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Reliable ATL LLC does not control or endorse the content, messages or information found in any Communication Service and, therefore, Reliable ATL LLC specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Reliable ATL LLC spokespersons, and their views do not necessarily reflect those of Reliable ATL LLC.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided to heyreliable.com and reliablepsd.com or posted on any Reliable ATL LLC webpage
Reliable ATL LLC does not claim ownership of the materials you provide to heyreliable.com and reliablepsd.com (including feedback and suggestions) or post, upload, input or submit to any Reliable ATL LLC Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Reliable ATL LLC, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Reliable ATL LLC is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Reliable ATL LLC's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
The Service is controlled, operated and administered by Reliable ATL LLC from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Reliable ATL LLC Content accessed through heyreliable.com and reliablepsd.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Reliable ATL LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Reliable ATL LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Reliable ATL LLC in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Reliable ATL LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
RELIABLE ATL LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Reliable ATL LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Reliable ATL LLC reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Georgia (U.S.A.) and you hereby consent to the exclusive jurisdiction and venue of courts in Georgia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Reliable ATL LLC as a result of this agreement or use of the Site. Reliable ATL LLC's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Reliable ATL LLC's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Reliable ATL LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Reliable ATL LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Reliable ATL LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Reliable ATL LLC reserves the right, in its sole discretion, to change the Terms under which heyreliable.com and reliablepsd.com are offered. The most current version of the Terms will supersede all previous versions. Reliable ATL LLC encourages you to periodically review the Terms to stay informed of our updates.
Reliable ATL LLC welcomes your questions or comments regarding these Terms:
Reliable ATL LLC
Email Address:Mailing Address: P.O. Box 1042 Athens, GA 30603
Effective as of December 18, 2021
We will get back to you shortly (typically in under 24 hours, unless it's the weekend or a holiday).
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